If your eSIM is not activating, work through these steps in order.
Step 1: Check your internet connection
You need a Wi-Fi connection to activate your eSIM.
Step 2: Make sure your device is unlocked
eSIMs only work on carrier-unlocked devices.
Step 3: Restart your device and try again
A simple restart clears temporary glitches.
Still not working?
Reach out to us at 1-844-712-2100 or [email protected].